From the perspective of the partners
In modern industrial production, downtime is the most expensive scenario. When critical equipment fails, it’s a state of emergency. Traditionally, this means frantic phone calls, searching for available experts, and a lengthy on-site assessment. But tomorrow’s service goes beyond reactive “firefighting.” Our OT360 platform builds the crucial bridge between experts like you and your customers by not only managing data, but transforming it into a strategic basis for decision-making.
Experience shows that speed is more than just a service attribute today; it is a massive competitive advantage. In a networked industry, the “direct line” significantly reduces time-to-repair, as our platform acts as an organized marketplace for expertise.
As an expert who is already familiar with the system thanks to the OT360 overview of electronic components, you create an immediate foundation of trust. This enables you not only to solve the immediate problem, but also to offer additional, targeted services such as modern protection concepts or customer-specific maintenance contracts.
This process marks a psychological turning point in customer service. By sharing data, the customer lowers the barrier for you and enables preparation that goes far beyond the usual. The result is a “lock-in effect” through competence: as a service provider, you go from being an external supplicant to an integrated partner who presents solutions before the customer has even grasped the full extent of the problem.
While the maintenance manager in production is primarily interested in immediately restoring operability, management represents the perspective of the “economic buyer.” For them, it’s not just the repair that counts, but long-term risk minimization and cost efficiency. For you as a service provider, this means more stable customer loyalty; for the maintenance manager, it means the transformation from unpredictable crises to controlled, proactive asset management.
Networking via OT360 ensures that technical expertise ends up precisely where it has the greatest economic impact. It marks the end of pure “firefighting” and the beginning of an era in which data defines the service standard, while also creating the basis for sustainable growth and new market opportunities.